Support & maintenance

Launch is the start of the journey. We follow your app or site after deployment: fixing bugs, updating libraries and security, improving performance and adding features by your priorities. We agree a contact channel and response expectations, and the team that built the system is the team that supports it, so context is never lost.

Based in Dar Salm, next to Al-Kumaim station, Sanaa. Licensed by the Ministry of Communications and Transport; we also work remotely with organisations anywhere.

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Book a consultation or reach us directly

Call +967771000077WhatsApp

What you get

  • Bug fixes and security updates
  • Performance work and new features
  • Agreed contact channel and response expectations
  • The team that built it supports it

Technologies

  • SLA
  • Updates
  • Monitoring
  • Support

How we work

  1. 01

    Understand

    We listen, then set the goal, the users, the scope and how success is measured.

  2. 02

    Build

    We design and develop in short releases you can see and comment on.

  3. 03

    Integrate

    We connect payments, data and the tools you already use.

  4. 04

    Operate

    We launch the system, train your team and watch performance.

  5. 05

    Evolve

    Regular releases add what you need as your work grows.

Frequently asked questions

Do you support projects you did not build?

We review the project first, then tell you what can be supported and how, depending on code quality and documentation.

How do I reach you when something breaks?

We agree a contact channel and response expectations when the support plan starts.

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