Privacy policy
In plain words: what personal data we collect when you use our website or work with us, and how we protect it.
Who we are
Madar Software, Dar Salm, Sanaa, Republic of Yemen. For anything about your data: info@madarsoftware.com.
What we collect and why
| Data | When | Why |
|---|---|---|
| Name, company, e-mail, phone and your project's description | When you send the «Start a project» form | To answer you and prepare a proposal |
| What you write in the chat | When you use the website assistant | To answer your questions and improve the answers |
| Contact, contract and invoice details | When you become our client | To carry out the contract, invoice and follow up |
| Phone number, password and your comments | When you use the client portal | To sign you in and let you follow your project |
What we do not do
- We do not sell your data or share it with anyone for marketing.
- Our website uses no advertising trackers and no third-party analytics tools.
- We collect only the data the purpose needs.
Cookies and browser storage
We use one cookie to keep you signed in to the admin panel or the client portal. Your browser also keeps small preferences locally, such as turning motion off or continuing the assistant chat in the same session; these are not sent to us to track you.
Who your data is shared with
- Our hosting and e-mail provider (Hostinger), where our systems run and our e-mail is kept.
- The AI service provider that runs the website assistant, which receives only what you write in the chat, to generate the answer.
- Authorities, when the law requires it.
How long we keep it
We keep data as long as the purpose it was collected for needs, then delete it. Contract and invoice records are kept as long as the law requires. Encrypted backups are deleted automatically after 30 days.
How we protect it
With encryption, two-factor sign-in, limited permissions, encrypted backups and tamper-evident logs. The details are on the «Security and privacy» page.
Your rights
- To ask to see the data we hold about you.
- To ask for it to be corrected if it is wrong.
- To ask for it to be deleted, except what the law requires us to keep.
- To object to a particular use of it.
Send your request to info@madarsoftware.com; we answer within 30 days.
Our clients' systems
When we build or run a system for one of our clients, the client owns its users' data and we process it on the client's behalf under the contract and their instructions. For privacy questions about that system, contact the organisation that owns it.
Changes to this policy
We may update this policy when our services or the law change, and we show the date of the last update at the top of the page.
Read how we protect your data on the «Security and privacy» page.
Book a consultation or reach us directly